Money Talks—How You Should, and Shouldn’t, Discuss Your Finances

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By Pat White

There are few things in life more uncomfortable than talking about finances. In fact, people are even seven times more likely to discuss their love life with a total stranger than they are their salary. Despite the difficulties we have with communicating about our money, it is nonetheless important to do so.

If you have children, it is imperative that they learn early how to respect and recognize the value of a dollar. Whether they just opened their first checking account or are saving up to buy a car, it’s up to you to guide them. The lessons you impart onto your children now will forge an indelible mark on their financial decision making processes for years to come.

Couples might find this topic a little more difficult. Each partner comes in with habits and strategies of their own already in place. In these cases, it isn’t necessarily a matter of educating the other partner, as with children. Instead, it’s a matter of having open and honest communications about where you stand now, where you want to end up, and how you’ll get there as a couple. This is as true for a middle-aged couple planning for retirement as it is for a couple that has just started dating.

Of course, when having these conversations, you should be mindful of the fact that it can be a touchy subject. In order to make sure the conversation is a productive one, consider the following tips on how you should, and shouldn’t talk about money.

Point the finger at yourself: In a partnership, both parties need to agree to a strategy—and stick to it. But what do you do when your partner strays from the plan? You wouldn’t necessarily be wrong to call their attention to it. But we’ve all made mistakes, and they might remind you of that fact. Such conversations can quickly escalate into finger-pointing, justification and hurt feelings. Instead, turn the attention onto yourself. Mention to them how you intend to curb your own overspending, or give an example of how you overcame a similar obstacle in the past. They’ll likely get the point without the feeling of being under attack.

Make it about the math: Numbers don’t lie. They’re objective, rational and provable. So why do difficult conversations about money quickly get overtaken by emotion? It’s when we stray from the numbers that our passion can get the better of us. When talking about money be sure to set aside any other grievances you may harbor and simply stick to the facts at hand.

Finding the middle ground: Currency only works because we all accept the value of money as a society. But that doesn’t exactly mean that everyone values money in the same way either. Some are happy to watch their savings account grow, while others would rather spend their paycheck right away. As such, you can’t assume to have all the answers when talking finances with others.  Appreciate their perspective as you’d hope they would do for you, and always be ready to find a compromise that meets the needs of you and your partner, family or business.

Talk in percentages: Calling attention to your finances can make those in different economic circumstances uncomfortable. In some social circles, it’s even considered a faux pas. In order to have an honest conversation without calling attention to your actual worth, speak in percentages. Rather than saying you’ll invest $20,000 into a Mutual Fund, say that you’re investing 20 percent of your assets instead. It keeps the conversation vague enough to be respectful, while open enough to be engaging and honest.

Of course, at The Milford Bank it’s our job to talk finances. We’ve heard it all before and are always ready to listen. If you’re ready to talk finances, stop by an office location in Milford or Stratford today. You can also find more valuable resources at our Online Learning Center.

 

Five Key Takeaways from the MEF Banking App Study

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By Matt Kelly

There are more smartphones in circulation today than ever before, so it should come as no surprise that mobile banking app usage is on the rise again too. In fact, 61 percent of people use their bank’s app on a daily basis, according to a Mobile Ecosystem Forum’s “Mobile Money Report”, released earlier this year.

The report, a consumer study spanning 6,000 individuals in nine countries, highlights the continued emergence of banking apps as a critical touch point between financial institutions and their customers.

Let’s take a deeper dive into some of the significant details of the report below:

Consumers place trust in their devices. In the MEF report, consumers were asked which processing method they trusted most when using a credit card. A quarter of respondents preferred mobile-optimized websites or simply storing credit card data within a mobile app. Only 17 percent felt better handing a card to a store’s employee, while only 6 percent felt safe reading details over the phone.

Mobile experience is as vital as branch experience. 28 percent of respondents to the MEF study said they preferred to do their banking at branches. However, app users are quickly gaining ground, with 26 percent preferring that option. Financial institutions must recognize the value of mobile experience, and those that create a seamless experience between apps and branches will likely gain a competitive foothold in the years to come.

Engagement is up, but visibility is down. With the introduction of mobile banking solutions, financial institutions are seeing more engagement with customers on a daily basis. 78 percent have made a mobile purchase over a six month time frame. 44 percent check their balances, while 29 percent pay bills with their smartphone. So while banks may not necessarily be seeing their customers every day, our devices are enabling us to make banking a more significant part of our day-to-day lives.

Privacy remains a top priority. 31 percent of MEF survey respondents claimed that they had abandoned purchases in the past because they were asked for too much personal information. With customer privacy a critical factor in cybersecurity conversations taking place within the financial industry, banks must work together with the retail industry to find ways to streamline purchasing processes while simultaneously shoring up consumer concerns at all points in the customer journey.

Apps aren’t the new plastic—yet. Only 18 percent of consumers have used their phones to pay for goods inside a brick-and-mortar store. The question is whether or not this figure is going to continue climbing or simply stagnate. But clearly, apps are now being developed to play an even larger role in your financial decision making. MEF suggests, though, that if such apps continue to expedite consumers’ financial transactions, it may become more popular.

At The Milford Bank, we’ve worked hard to provide our customers with as great an experience in our app as you’d have by stopping by one of our Milford or Stratford office locations. To learn more about how we’re keeping up in this ever-changing world to support you and your family, click here.

Unlucky in Love? Your Credit Score—Not Your Game—May be to Blame

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By Trish Townsend

Based on the results of a recent Lending Tree survey, Americans are not paying close enough attention when it comes to their credit scores. The report revealed that 60 percent of people around the country do not know their own credit score.

On a day-to-day basis, you might not think it matters that much. But the reality is that your credit score impacts everything from the car you drive, where you live, and maybe even what you do for work.

If you’re still not convinced that you should be paying closer attention to your credit score, Discover Financial Services and Match Media Group—parent company of Tinder and other dating sites—just released new data that may be able to compel you after all.

In a study of 2,000 online daters, the joint study revealed that today’s dating pool places a high priority on the ability to manage money. Half of respondents claimed that having a good credit score was more attractive than having an impressive job. 58 percent said it was more attractive than having a nice car. 40 percent of respondents even said that a fit credit score was better than a fit body.

But why are today’s singles so drawn to individuals with high credit scores? It’s what the figure represents. 73 percent of survey respondents claimed that a good credit score suggested responsibility. Roughly 40 percent said it reflected a sense of trustworthiness and high intelligence, too.

Helen Fisher, the chief scientific adviser at Match.com and senior research fellow at the Kinsey Institute, put it in more academic terms, calling credit scores “honest indicators of who you really are,” as well as “Darwinian mechanisms for measuring your reproductive ability.”

While we may not be able to help you think up any one-liners to test when you go out to mingle on Saturday night, The Milford Bank is more than ready to help you take a closer look at how to improve your credit score. To learn more about how to set yourself up for sustained financial growth, stop by any office of The Milford Bank, or check out more resources at our Online Learning Center here.

 

New Poll Reflects Americans’ Preferred Long-Term Investment Strategies

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By Patty Gallagher

There is no one-size-fits-all solution when it comes to long-term investment planning. Every individual, and every family, has different needs and wants, expenses and assets. As such, it can be difficult to get the right context to help you make an informed decision that will suit your needs. And while you cannot make your financial decisions based on what works well for others, it certainly helps to understand how the rest of the community is choosing to plan for the long haul.

If you’re a Milford or Stratford resident thinking about where your assets would best serve your long-term savings strategy, consider the results from a recent Gallup poll which ranked Americans’ favored long-term investment vehicles.

Let’s take a closer look at the numbers:

Real Estate: According to the Gallup poll, Americans seem to have regained their confidence in the real estate market following the Great Recession of 2008. In the past six years, the percentage of poll respondents choosing real estate as their preferred long-term investment has climbed from 19 to 34 percent—making it the most popular of all poll choices.

Stocks and Mutual Funds: Similarly, consumer confidence in the stock market appears to have recovered from the Great Recession as well. Today, 26 percent of survey respondents cited that their go-to method for long-term savings was the stock market, up from just 17 percent in 2011.

Gold: Oftentimes, people will invest in precious metals like gold or silver when the stock market is turbulent and unpredictable. Such was the case following the Great Recession—in 2011, gold was by far the most popular long-term investment vehicle for survey respondents, with 34 percent making it their go-to option. But as the economy has rebounded, that number is now down to just 18 percent.

Savings Accounts and CDs: While the return on your investment won’t always be as high as with other vehicles, savings accounts and CDs present a conservative and guaranteed rate of return. Interest rates, however, have remained flat in the subsequent years following the Great Recession, which has resulted in little change in the popularity of these types of investments. In 2011, 14 percent of Gallup poll respondents cited savings accounts and CDs as their preferred long-term savings option. Today, that number still sits at 13 percent, largely unchanged.

Bonds: While all the other survey options mentioned in the Gallup poll all gained in favorability (besides gold), the one investment vehicle which lost ground was bonds. Bonds were more popular at the height of the Great Recession during less certain times, but now that the economy has leveled off, bonds have become less of a priority for a majority of Americans.

If you’re still uncertain about where your long-term savings should go, you’re not alone. Clearly, Americans’ saving preferences are varied and subject to change as their lives do. But there’s no reason to go it alone: The Milford Bank has been helping families save for their futures for generations. If you’re a Milford or Stratford resident looking to grow your retirement account, stop by an office location in your area today. You can also learn more by checking out our Online Learning Center.

New Study Reveals Shifting Consumer Expectations for Financial Services Industry

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By Jorge Santiago

The proliferation of connected technology over the past decade or more has reached a point of near ubiquity, with smartphones, tablets and other Internet-enabled devices just about everywhere we look today. These devices, and the power to connect, has given rise to a drastic shift in consumer expectations and behavior, forcing all industries to rethink their strategy for engaging and retaining customers.

The financial services industry has been no different, based on the results of a recent Accenture Consulting study. The study of nearly 33,000 banking customers spanned 18 markets throughout the world and found that five key attributes were reported consistently.

So what were the five key attributes that consumers today expect from their bank? Let’s take a closer look below:

  1. Service expectations: The modern consumer expects a high level of customer service and is not afraid to look elsewhere if expectations are not met. According to the results of Accenture’s study, a majority of consumers want banks to match tech providers’ digitally-driven service level.
  2. Personalization: Consumers today are willing to share data with their bank, this study shows, but they view data as a currency and want something in return. Banks must add value with data by personalizing experiences, from offering tools for financial management or real-time offers based on location.
  3. Appetite for innovation: Over half of survey respondents said they would want to be able to receive instantaneous financial advice via mobile communications. This exemplifies the type of innovation consumers today demand, in which new ways of accessing banking products and services can make a tangible impact in their day to day lives.
  4. Seeking self-service: While consumers do expect a high degree of customer service from their financial institutions, a majority of customers still want the availability to resolve a majority of inquiries without any assistance. This even extends into services themselves: 61 percent of survey respondents said person-to-person payment tools would be useful, while half of respondents wanted tools providing direct access to digital currencies.
  5. New branch experience: While we’re certainly living in a Digital Age, consumers still have plenty of use for their local branch too. However, they do expect that experience to change. Two-thirds of consumers say it is important to have devices that allow them to access their online banking in the branch, and that it is important to have advanced ATMs at the branch.

At The Milford Bank, we’ve taken extensive steps to stay at the cutting-edge, eagerly bringing technological innovation into our branches to facilitate a greater degree of care for our customers without sacrificing the personalized, community bank experience that makes us unique. To learn more about all the ways The Milford Bank is stepping up to meet the changing needs of our customers in the Digital Age, click here.

Survey Reveals Most Americans Have Financial Regrets

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by Patty Gallagher

Hey, Milford and Stratford residents—have you ever done something you regret with your money? Maybe there’s an expensive pair of shoes collecting dust in the corner of your closet. Or maybe you had an investment go belly up. Whatever your example is, remember this: you’re not alone.

In a new survey from Bankrate, it was revealed that 4 in 5 Americans has some form of financial regret. What were the most commonly reported causes for regret?

  1. Retirement Savings: Not saving enough for retirement was the leading financial regret of the 1,000 Bankrate survey respondents. 22 percent of those individuals cited not saving enough for a comfortable retirement.
  2. Emergency Savings: Similarly, a large percentage of people claimed they regretted saving enough for emergencies. At 16 percent, this was the second most common financial regret.
  3. Credit card debt: 9 percent of survey respondents claimed that they had regrets about the balance of their credit card. These individuals report carrying more credit card debt than their budgets can bare.
  4. Student loan debt: Student loan debt continues to be a national issue, which is clearly reflected in this survey. 9 percent of respondents claimed that they regretted the amount of debt they had to take on in order to get their college degree.
  5. Children’s education: While graduates continue to grapple with student loan debt, many parents are feeling regret themselves. 8 percent of respondents had regrets about the amount that they had saved for their child’s education.
  6. Buying a home: 2 percent of survey respondents claimed that they had regrets about buying a house that was too expensive for their budget.
  7. Something else: This is where the expensive shoes and bad investments come into play. 7 percent of survey respondents had regrets about a wide variety of other financial decisions they’d made.
  8. No regrets: One out of five respondents claimed that they had no financial regrets whatsoever. And while it is noble to live without regrets, the previous examples clearly demonstrate that financial decisions cannot be taken so lightly. The choices you make today will impact you for a lifetime. If you have a family, your financial regrets can seep over across generations. Take the example of education savings, for instance. If more parents had done a better job saving for their child’s education, it is likely that fewer graduates would report regrets about student loan debt.

But if you have your own financial regret, it is important not to let it define you. Every difficult financial situation can be addressed and improved with the right strategy and network of support behind you. At The Milford Bank, we offer a diverse portfolio of financial services to help you make the smartest decisions with your money, as well as an experienced team ready to help you meet your financial challenges head on. You can also learn more on our Online Learning Center, or stop by a branch location in Milford or Stratford today!

Execute a Successful Saving Strategy, Part 2

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By Pam Reiss

As previously discussed in Part 1, a recent Gallup poll indicates that a majority of Americans today claim that they prefer saving over spending. However, the facts also suggest that a majority of Americans have less than $1,000 in their savings accounts. Even more alarming, a majority of people never get out of debt in their lifetimes.

If you want to enjoy the many benefits of financial freedom in your lifetime, it is important to make a distinction between the desire to save, and actually executing a successful saving strategy. In this series, we will be providing helpful hints and steps that you can take to ensure that your desire to save can be turned into a solid financial plan that will maximize your wealth and your family’s quality of life for the long haul.

In Part 2, we will provide some basic first steps that you should take as you seek to employ a successful saving strategy. These important steps will help you make an accurate self-assessment about where you are along your path to financial freedom, as well as pinpoint simple ways that you can increase your savings right away.

Calculate your net worth: The balance in your savings account doesn’t tell the entire story. In order to get the most accurate idea about whether your saving strategy is working, you should be focused more on net worth. Net worth is calculated by subtracting your expenses (mortgages, loans, bills, credit card balances, etc.) from your assets (equity built in your home, your car, cash, stocks, prized possessions, or any other items of value).

Why is this important? It doesn’t matter how much stuff you’ve got if you’re paying for it all with money you don’t have. Someone with a $500,000 house and a 2017 Jeep Patriot may in fact have a lower net worth than someone with a $75,000 condo and a 1997 Honda Accord. Calculating your net worth will provide you the most honest and accurate report of your true saving prowess.

Set saving benchmarks: Of course, all savings strategies are relative and must be tailored to meet your specific needs. For instance, a single individual will have a much different need than a family with four children. Ask yourself: Where do you see yourself in a year, five years, ten years, and beyond? Determining what you want to do in life will help you figure out what you need to save to reach your goal.

Create a budget: Now that you have a better sense of your current standing, as well as where you’d like to go, you can focus in on setting aside the money you’ll need to reach your goal. That might require making adjustments in other areas of your life, so it is critical that you make a budget for yourself. The first items in your ledger should be the necessary expenses you’ve got to pay each month, like bills and groceries. From there, include the necessary funds for your savings account that you’ve determined will help you reach your long-term financial goals. Prioritize your savings, otherwise you may realize you’ve frivolously spent too much at the end of the month.

Of course, for more useful information on crafting a successful saving strategy, stop by any office of The Milford Bank near you, check out our Online Learning Center, or keep checking back on our blog for the next parts of this series.

Execute a Successful Saving Strategy, Part 1

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By Pam Reiss

According to a recent Gallup poll, a majority of Americans report that they prefer saving money to spending it. The poll found that 59 percent of Americans claim to prefer saving, while only 38 percent stated that they preferred to spend.

Additionally, the Gallup findings indicate that 8 out of 10 individuals are watching their spending very closely, while those who spend more claim that it is only due to temporary conditions.

The desirability of saving appears to be directly correlated with the Great Recession, as the number of American savers has continued to trend upward since 2008. However, additional research suggests that despite the best intentions of American savers, a majority are finding it difficult to actually execute a successful saving strategy.

In fact, nearly 70 percent of Americans have less than $1,000 in savings, according to a 2016 report from the St. Louis Federal Reserve. And this isn’t just a Millennial problem. Figures from the credit bureau Experian found that 73 percent of consumers had outstanding debt when they passed away, carrying an average total balance of $61,554.

The startling difference between these figures makes one thing certain: even if you claim to be concerned with putting money into your savings account, it is likely that your follow-through leaves something to be desired.

Failing to conduct an honest self-evaluation of your saving strategy can have serious and lasting consequences. You may find yourself short on cash as you reach retirement age, or struggle to find the funds you thought you’d have when looking to buy a home, send a child to college or pay for medical care.

Of course, it can be difficult to conduct a self-evaluation and know for sure whether your financial strategy is truly working in the best interests of you and your family.

At The Milford Bank, we’ve been providing our customers in the Milford and Stratford area with sound financial advice for nearly 150 years. We’ve helped growing families and empowered local businesses to flourish. We have a broad portfolio of financial services to help you reach all your goals. Most importantly, we have dedicated and experienced personnel, ready to sit down with you to ensure that your savings strategy is fully aligned with your needs and tailored to maximize the value of your assets.

In this series, we’ll take a hard look at why Americans are struggling to put aside money, even if they think they’re doing a good job already. Be sure to check our blog again for future installments, and if you’d like to learn more about how to deploy a successful saving plan in the meantime, check out our Online Learning Center here.

 

Saving Big on Summer Travel, Part 1: Planning Your Trip

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By Susan Wolfe

As the last of the winter snow melts and temperatures start to creep up, you may catch yourself at your desk staring out your window on warm, sunny spring days. If you’ve got children, they’re likely doing the same thing, simply counting down the days until the end of the school year.

Don’t worry, though. You’re not alone. It’s been a long, cold winter for all Milford and Stratford residents. And after months of hibernation, your family is long overdue for a summertime getaway.

But if you’re hesitant to break out a map and plan your next trip because you’re worried about finances, consider the following tips that may be able to help you plan a cost-effective summer vacation. In Part 1 of this series, we will cover steps you can take to save money as you plan your trip.

Selecting a destination: When it comes to planning a cost-effective vacation, it’s all about location. Did you know that the cost of living in Tennessee, for instance, is half of what it costs to live in Connecticut? By looking around the country, you’ll see great disparities in cost of living that will allow you to either save some extra cash, or include other events on your trip that might otherwise be out of your price range.

Look for group rates: If you have friends or family members that you like to travel with, try to coordinate with them while you’re planning your trip. Many hotels, airlines and entertainment groups will offer discounted group rates that will enable you to try new experiences without having to pay top dollar.

Be spontaneous: While you’ll generally pay more for airfare if you wait to book your flight, you can often get discounted prices if you wait until the last minute and are willing to be flexible about where you travel. If you have the flexibility, pack your suitcase and head to the airport to see what standby flights they’re offering. You can get a great last minute deal and possibly end up somewhere you might otherwise not have thought about.

Combine business with pleasure: If you travel for business, you can often get reimbursements or tax deductions for your expenses. If you can combine your leisure trip with a little bit of business, you may be eligible to recover some of your costs come next tax season (contact your tax advisor for details).

Consider avoiding hotel chains: While popular hotel chains are convenient and deliver a consistent and reliable experience, you’ll certainly pay a premium for it. Even a modest hotel room may cost you over $100 a day. There are numerous other options out there that may be more affordable and unique. Homesharing is one option. You may also want to research hostels or campsites too. Depending on your lifestyle and the type of trip you’re looking for, some of these alternative lodging options may help you have a truly unique and cost-effective trip.

Be sure to check out our Online Learning Center for more great ways to get more bang for your buck when making financial decisions. Also check back next week for the next installment of this series.

For Milford and Stratford residents looking for more consultation on their finances, stop by any office of The Milford Bank.

Milford, Stratford Residents: Be Wary of Identity Theft this Tax Season

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By Pam Reiss

There’s nothing easy about doing your taxes. Filling out all those forms and hunting for old receipts is enough to drive anybody crazy. As if you didn’t have enough to concern yourself with during this important time of the year, you can now add another potential peril to the list: tax return fraud.

Tax return fraud is a new form of identity theft that has skyrocketed in recent years. Essentially, the con is pulled off by individuals using your information to file a false return, hoping that the IRS will send them your hard-earned refund. While you’d think that the IRS would be savvy enough to catch these criminals in the act, the agency has been overwhelmed by the frequency of fraudulent returns in recent years.

As of March 5, 2016, the IRS had identified over 42,000 tax returns with roughly $227 million claimed in fraudulent refunds. The IRS has prevented the issuance of an additional $180 million as well. While the agency does have advanced fraud detection capabilities, the evidence clearly demonstrates that they can’t catch everyone. And while the IRS will work with victims to rectify cases of identity theft, it may not be quick enough for someone who was relying on a speedy refund.

So what can you do to reduce your risk? The IRS has provided four simple measures you can take to avoid being victimized:

  • For digital interactions use strong passwords and security software with firewalls and anti-virus protection
  • Learn how to recognize phishing emails and fraudulent messages from thieves posing as representatives from banks, credit card companies and the IRS
  • Do not click links or download attachments from unknown or suspicious emails
  • Keep your personal data and records, including your Social Security card, in a secure location

Many individuals don’t realize they’ve been victimized until it is too late. But there are some warning signs that you should keep watch for to catch cases of fraud more quickly.

  • More than one tax return filed using your Social Security number
  • You owe additional taxes, have refunds offset or have collection actions taken against you for a year you didn’t file a tax return
  • IRS records indicate you received wages or other income from an employer for whom you did not work
  • The IRS sends you a letter saying it has identified a suspicious return using your social security number

Unfortunately, consumers today cannot sit back idly and enjoy the convenient features of modern banking. They must also be vigilant and fiscally responsible. It may not be fair, but falling victim to identity theft can be incredibly detrimental for the victims themselves. Learn more ways to protect yourself by checking out our Online Learning Center or stopping by The Milford Bank location near you.