By Jorge Santiago
“I go out of my way to take care of who’s in front of me. I love all of our customers.”
So says teller Lisa Richetelli, a familiar face at our Broad Street branch for the last 14 years. While many of our customers certainly know Lisa, some might not know that she’s married to another well-known local: Her husband James served as Milford’s ninth mayor from 2001 to 2011. Both spouses revel in their Milford citizenry and were happy to raise their children here among friends, while enjoying the town’s many amenities, like the beautiful seashore.
Lisa finds job satisfaction at The Milford Bank even in everyday simple efforts to assist customers. For example, she described a recent experience helping an elderly woman learn how to operate the bank’s ATM machine. “By the time she left, she was in great spirits,” Lisa recounted. For her, it’s important that every customer who comes through the door has a good banking experience.
After Lisa graduated high school, she worked at The Milford Bank for about a decade before leaving to raise her three children. She returned to her “home away from home” fourteen years ago in a part-time capacity, saying that she couldn’t imagine working anywhere else. “It’s a hometown bank, so people will talk about what’s going on,” she said. “Most of us live in Milford or are from around here, so the bank has a really community-oriented feel.”
Lisa said she looks forward to seeing whoever walks up to her counter. Even though there are customers she knows better than others, she tries to treat everyone the same. “We know most of our customers,” Lisa explained, “and we make it a point to get to know the customers we don’t know.”
The Milford Bank strives to hire tellers who will be courteous, friendly and helpful at all times, and Lisa perfectly embodies those characteristics.
Please stop by our Broad Street branch and say hello!